Challenge

Manual triage caused long queues and inconsistent review quality across regional teams.

Solution

We built a Symfony workflow with retrieval, structured extraction, confidence thresholds, and reviewer feedback events.

Impact

Review teams moved from batch processing to near-real-time triage without removing human approval.

Stack and services

  • AI implementation
  • Custom platform engineering
  • Symfony
  • Messenger
  • Redis
  • PostgreSQL
  • LLM evaluations

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